FAQ'S

• Where does Natural Gas come from?

 

Egoli Gas’ product is procured through Sasol who in turn import the natural gas into South Africa by means of a pipeline from Temane Northern Mozambique.

 

• Can I use anyone to install my gas pipelines and equipment?

 

A registered gas contractor should install your gas equipment.  When selecting a contractor, make sure that personnel are licensed gas fitters and experienced at installing gas equipment.

 

• How do I detect a gas leak?

 

It has a smell similar to that of a rotten egg due to the sulphur based odorant that is added to the gas.  You can also use the soap-test method on your line to check for any leaks.  A leak will be represented by a continual stream of air bubbles being generated right over the leak.

 

• How do I maintain my gas equipment?

 

Regular inspections, cleaning and maintenance ensure your safety and help keep your gas equipment operating at its optimum.

 

• How do we determine price increases?

 

The gas price is linked to the price of oil as well as the producer price index.  In terms of our agreement with our supplier, we only adjust the price of gas once a year in July.

 

According to the Gas Act (year), the gas price increase is derived 50% in terms crude oil price index and 50% producer price index (PPI).  Egoli Gas is continuously striving to cushion the impact of price increases and provide a competitive energy price.

 

 

• How does billing work, who reads the meter and when?

 

Egoli Gas will install a meter on your property, which will record the volume of gas passing through your meter.  Once a month a representative of Egoli Gas or the appointed company will read the meter.  The difference between your current and previous readings will be used to calculate your consumption.  We bill in gigajoules, not volume.  You will be handed a list of meter reading dates for your area on connection, alternatively visit facebook where the list is published.

 

• How is the gas measured?

 

We measure natural gas by volume in cubic metres (m3).  This value is then converted to a unit of energy.  The metric standard for energy content is Joule (J).  Your invoice is based on the amount of energy use and measured in Gigajoules (GJ). One (1) Gigajoule is equal to 1,000,000,000 Joules.

 

• How long does the whole process take from enquiry stage to connection date?

 

Each connection is different but on average you can expect to be connected within 8 weeks of your first enquiry.  If you get your internal pipe-work completed quicker, we will be able to connect you to our network sooner.

 

• Is natural gas distributed though the pipelines safe?

 

The use of gas in the home is very safe, provided some simple safety guidelines are followed, ensuring an accident-free home/business.

 

Natural Gas is an unmatched source of instant, reliable energy, it is colourless and odourless and burns with a light blue flame and is lighter than air.  This means that if a leak does occur, the gas rises into the surrounding atmosphere.  To add to its safe use, small amounts of sulphur are added to the gas to give it the distinctive gas smell to alert users if a leak takes place.  All that is then required is to locate the source of the leak, rectify it and ventilate the area to allow the gas to safely disperse.

 

Our pipelines are generally buried underground – transporting the energy that you depend on every day to heat your home, generate electricity, cook your food and so much more.  Our pipelines are a vital and efficient part of the Johannesburg’s energy infrastructure.

 

• What is a way-leave and how long does it take to get it approved?

 

A way-leave is an application we need to make to various municipal departments and other private bodies.  With this application we need to give detailed information as to where we need to dig at a particular point across a road.

 

The way-leave affords the other organisations the opportunity to advise us what services (eg. Water pipes, telephone cables, etc) are buried beneath the road.  This is vital information, ensuring we do not cut into or break something beneath the road.  This process normally takes in the region of 3 weeks.

 

• Where does my point of responsibility begin?

 

Egoli Gas is responsible for the maintenance and repairs of the gas service line that extends from the street to the outside boundary of your property, as well as the metering equipment supplied and installed by Egoli Gas. As a customer, it is your responsibility to maintain the gas piping that extends from your boundary into your premises and your own equipment.

 

 

• What makes gas so safe?

 

Most reputable gas equipment now has built-in safety features such as purging the equipment to remove any combustibles prior to start up, the flame-failure device to allow your appliance to automatically stop the flow of gas if the flame extinguishes, or automatic re-ignition to allow the appliance to relight itself if the flame is accidentally extinguished.

 

 

© Copyright Egoli Gas 2013.